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  MY SKIN IS STILL SOMEWHAT DRY AFTER THE FIRST MONTH OF USING YOUR PRODUCTS. WHAT DO I DO?  
  You must use the Christi Harris products as directed and not any others. If you are using any products with alpha hydroxyl acids or retinol, expect your skin to be dry and sensitive as long as you are using them.

If you are following the instructions and using every product in the correct order, along with the correct amount of Crème Foundation during the day, add Eye Crème in place of the Night Crème each night until you see a difference. You can also do cool compresses to force more moisture into your skin and speed up your skin's recovery time. At night pat Hydradermal Intensive Lift into face, neck and eye area. Let absorb and then massage in a generous amount of Moisture Lotion to face neck and eye area. Press cool wet wash cloth into problem area for several seconds. Repeat 2 more times, ending with applying Eye Crème all over the face, neck and eye area.

If you continue to have dryness problems, call 800.346.4599.
 
 
  MOST FOUNDATIONS AND NIGHT CREAMS MAKE MY SKIN BREAK OUT AND CLOG MY PORES. I AM SCARED TO TRY ANYTHING NEW. WHY DO THEY DO THIS?  
  Skin produces billions of new skin cells daily that build-up on the skin's surface. If you add products on top of the build up of dead skin cells, you create another barrier and your pore will become clogged. A daily skincare regimen should first remove this build up of dead skin cells and then cleanse and moisturize. The Night Crème will seal in the skin's moisture at NIGHT and the Crème Foundation will seal in moisture during the DAY. For a more detailed explanation of skin and how it functions, check out Skin Theory.  
 
  WHEN I USE THE CLEANSING LOTION, I FEEL LIKE MY SKIN IS CLEAN. THEN WHEN I USE THE FRESHENER, I STILL GET MORE MAKEUP OFF. WHY ISN'T THE CLEANSING LOTION GETTING ALL OF MY MAKEUP OFF MY SKIN?  
  The Cleansing Lotion is designed to remove only the surface makeup. You cannot deeply clean the skin until this makeup is removed and the surface oils are broken up. Remember to pat your Cleansing Lotion off with a cool wet wash cloth wrapped around your hand. Pat, don't rub. The Freshener will remove more makeup and oil from your skin, removing all of the makeup oil and dead skin cells. Never use a product which claims to do all 3 of these steps in one step. It will destroy your skin.  
 
  WHERE DO I PUT THE MOISTURE LOTION AND SHOULD I PUT IT ON THE EYELIDS?  
  The Moisture Lotion should be placed all over the face, neck and eye area including eyelids. This product is water-based and will not cause your eye shadow to crease.  
 
  DO I PUT HONEY & ALMOND EXFOLIANT ON MY NECK AND UNDERNEATH MY EYES, AS WELL AS ALL OVER MY FACE?  
  Use the Exfoliant all over the face every night without fail. Without use of this product, all the other products are useless because the barrier of dead skin cells will not have been removed. Use the Exfoliant underneath the eyes every other night and once a week on the neck area.  
 
  CAN I USE THE HONEY & ALMOND EXFOLIANT IF MY FACE IS SUNBURNED?  
  If your face is badly sunburned, use only a cool, wet wash cloth to gently remove any dirt. Apply only Hydradermal Intensive Lift, Moisture Lotion and Eye Crème over the entire face, neck and eye area until sunburn is healed. Then return to your normal regimen. The Honey & Almond Exfoliant will help to remove the dead skin from the burn.  
 
  IS THERE ANYTHING I CAN USE TO TIGHTEN UNDER THE EYE AREA?  
  When used with the skincare regimen, the anti-aging serum, Hydradermal Intensive Lift, will tone and tighten the skin in your eye area, face and neck. This remarkable formula also decreases fine lines 57% and deep wrinkles 44% and helps eliminate puffiness and dark circles under the eyes.  
 
  MY SKIN IS STILL BREAKING OUT AFTER USING THE SKINCARE FOR A MONTH. WHAT IS WRONG?  
  Are you...
  • Taking any new medication?
  • Under any extra stress?
  • In the sun or swimming in chlorinated pools?
  • Drinking less than 8 cups of water a day?
  • Getting less than 8 hours of sleep each night?
  • Eating out more than usual?

    If you answered 'YES' to 2 or more of these questions, you can probably count on having some kind of skin reaction. If you answered 'NO' to all of the above questions, then ask yourself the following questions:
  • Are you using every step of the 8-step skin regimen in the correct order?
  • Are you using the correct amount of product prescribed in the guide?
  • Are you using the Crème Foundation or Second Skin Under Base every day to retain moisture in your skin?
  • Have you tried mixing table salt with your Honey & Almond and then scrubbing the effected area 2 to 3 times a week?
  • Do you keep the receiver of the telephone away from your face?
  • Do you avoid touching your face throughout the day?

    Recheck your regimen with these questions. If you still have problems, please contact 800.346.4599.
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